The London market industry bible Insurance Day recently interviewed me to find out how technology is bringing sweeping changes, challenges and opportunities to the insurance industry in general and to claims management, in particular. To find out what I said to the interviewer, go to this blog and the full transcript of the interview.
In my last two blogs that reviewed the release of the 2018 Harvey Nash CIO survey I reflected on how amazing it is to think how far technology has advanced in the last two decades. In this concluding blog I want to focus on the importance of the customer. As the survey says: “As technology has changed, so too has its focus: once it was all about internal operations, now it's more about the customer; once the budget was controlled by one or two executives, now spend is undertaken by a broader range of stakeholders.”
In world of changing digital priorities for CIOs, many IT leaders are asking themselves: “how can I make strategy happen?” The next question to ask is how am I going to align my responsibilities and the demands on my team with the needs of the business?
As Harvey Nash celebrates the release of its 20th CIO Survey, it is amazing to think how far technology has advanced in the last two decades. The survey says: “As technology has changed, so too has its focus: once it was all about internal operations, now it's more about the customer; once the budget was controlled by one or two executives, now spend is undertaken by a broader range of stakeholders; once the IT leader was called 'CIO' or 'IT Director', now technology leadership is found in a wide range of places.”
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