LONDON INSURANCE MARKET
A FREE breakfast seminar & networking event for senior business and IT decision makers, IT managers, change managers
"Is your organisation ready to CHANGE? And again? And again? Do you know how to ensure SUCCESS while making change happen, when you don’t even know what’s coming next?”
“How to deliver success and make change happen while managing a large agenda with a continuous stream of disruptions”
Our aim is for every delegate to leave this event inspired to embrace change and equipped with the understanding and insight to make it happen.
More than ever before, insurance companies are facing external and internal demands to manage complexity, disruption and transformation while still being expected to deliver a slick and efficient IT service to support the business and its customers. Solvency II, TOM, Cybersecurity, Mergers & Acquisitions, IT systems consolidation, automation, system implementations or re-organisations are a few examples of drivers for change, while increased competition, technology driven innovation and tight budgets only add to the pressure. Any one of these ingredients alone would make a Change Management programme challenging, and yet they are often just the tip of the iceberg. No wonder independent reviews suggest that 60-70% of major change programmes fail by their own standards. At this briefing, we will discuss what tools to bring out to achieve a 100% success rate.
Our panel of Insurance Change Management Specialists and senior decision makers will lead an interactive, hands-on discussion with real-project experience and pro-active advice.
As Moderator and Key Note Speaker, Steve Harpum will add a different perspective to the discussion by drawing on his experiences as a senior NATO Commander in Afghanistan. He will share with you his experience and lessons learned from delivering significant organisational and process change quickly, in a diverse, extremely hostile and rapidly changing environment, where even the smallest mistake could mean the difference between life or death.
Agenda:
08.00 – 08.30:
Registration, Breakfast, Networking
08.30 – 08.35:
Welcome by Darren Wray, CEO, Fifth Step
08.35 – 08.50:
Key Note Address by Steve Harpum, Leadership and Management Consultant: Military Insights into effectively managing Change and ensuring a successful delivery.
08.50 – 09.45:
Interactive Panel Discussion: “How to make Change successful when managing a large change agenda with a continuous flow of external and internal disruptions?” Panel of Senior leaders of insurance firms and Change Management specialists.
09.45 – 10.00:
Closure and Networking
Steve Harpum
Steve specialises in senior leadership and management development, bringing to bear the hard-won experience of a wide variety of strategic and operational leadership roles, including the delivery of a number of transformational programmes, in the UK, the USA and the Middle East, and a tour of duty in Afghanistan as a NATO senior commander at Kandahar Airfield. He retired from the RAF in 2015, after a successful and happy career spanning more than 30 years, to found his own leadership and management development consultancy.
Panel participants:
Mark Bridges
With nearly 30 years of practical operational and senior management experience from working in high profile organisations representing all parts of the insurance market; insurer, broker, managing general agent and Lloyd's Syndicate, Mark is now leveraging his built up knowledge and management capabilities to offer interim operational and general management support to improve operational performance and create effective operating infrastructures.
Louise Day
Louise, a senior level project professional with an extensive background and experience in managing complex projects for large financial services companies in the insurance sector. She’s an expert in delivering application projects ensuring quality control, project reporting, governance and assurance. In her current role as a Director of Market Modernisation at the International Underwriting Association, she is the primary contact for all market modernisation initiatives.
Deborah Bale
Deborah is thoroughly experienced in all aspects of project lifecycle, including minimising the impact of change, risks and issues. A qualified professional, she brings a logical and analytical approach to solving complex issues and the management of large and small scale projects from the initial requirements-gathering through to timely delivery. Since the inception of Fifth Step in 2009, she has played a vital role in ensuring a successful delivery of complex Change Projects and Programmes for high profile insurance firms, focusing on bridging the gap between IT and the business.
We hope to see you on June 22nd. Please register early as spaces are limited. Please get in touch if you have any questions or to discuss your Change Management project: